Returns and cancellation policy

4.1 Order Cancellation

• Orders may be cancelled free of charge before dispatch by contacting our customer support team with your order number.
• Once an order has been packed or dispatched, it can no longer be cancelled, but may qualify for a return under the conditions below.
• Cancellation requests are typically acknowledged and processed within 4 to 5 business days.

4.2 Eligibility for Return, Replacement, or Refund

You may request a return, replacement, or refund within 4 to 5 business days of delivery, if:

• The product received is damaged, leaking, or visibly tampered
• You received an incorrect product (wrong item, flavour, or variant)
• A product is missing from your order
• The product has expired, or is at/past its best-before date at the time of delivery
• There is a genuine quality or contamination concern with the product

4.3 Non-Returnable Situations

A return, replacement, or refund will generally not be available where:

• The product has been opened, used, or partially consumed (unless a genuine quality/safety issue is verified)
• Damage occurred due to improper storage or handling after delivery
• Incorrect delivery information was provided by the customer at checkout
• The issue is reported after the 4 to 5 business day eligibility window
• The product was purchased under a clearly marked "final sale" or non-returnable promotional offer

4.4 How to Raise a Return Request

To raise a claim, please share the following with our support team:

• Order ID / invoice number
• Clear photographs of the product and its packaging
• An unboxing video, where available (strongly recommended for damage or tampering claims)
• A brief description of the issue

4.5 Verification & Resolution Timeline

Once a return request is raised, our team will verify the claim and communicate a resolution — replacement, refund, or store credit — within 4 to 5 business days.

4.6 Refund Timelines

Once a refund is approved:

• Refunds for prepaid orders are processed to the original payment method within 4 to 5 business days.
• Refunds for COD orders (where applicable) are processed via bank transfer or UPI within 4 to 5 business days of receiving your bank/UPI details.
• The exact time for the amount to reflect in your account may additionally depend on your bank or payment provider's own processing timelines.

4.7 Replacement Requests

Where a replacement is preferred over a refund, we will dispatch the replacement subject to stock availability, generally within 4 to 5 business days of verifying your claim. If the item is out of stock, a full refund will be issued instead.

4.8 Quality & Food-Safety Complaints

4.9 Promotional, Combo & Bulk Purchases

Products purchased under discounts, combo packs, or promotional campaigns may carry additional or modified return conditions, which will be clearly communicated at the time of purchase.

4.10 Contact for Returns, Refunds & Cancellations